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FAQs

 

 

WHAT IS THE COVERAGE AREA AND DELIVERY CHARGES? 

  AREA

DELIVERY CHARGES

a.

 Sunway, Shah Alam, Subang, Putrajaya

RM20

b. Cheras, Kota Kemuning, Kajang RM 25
c. Gombak, Kepong, Ampang, Setapak, RM 45
d. Batu Caves, Sungai Buloh, Selayang, Nilai, Rawang, Semenyih RM 45 
e. Banting, Jenjarom, Rawang, Sepang, KLIA, KLIA2 RM 70

 

WE ONLY FREE DELIVERY TO SELECTED AREA, IF YOUR AREA NOT IN FREE DELIVERY NEED TO PAY FOR THE DELIVERY FEES. OUT OF ABOVE DELIVERY AREA, WE DON'T COVERED YOU CAN CONTACT US  FOR MORE INFORMATION ABOUT DELIVERY CHARGES.

FOR 520 DAY, ORDER THAT PLACE ON 19th MAY AND 20th MAY, FREE DELIVERY IS NOT AVAILABLE AND DELIVERY FEES APPLY TO ALL AREA.

 

 

IS IT POSSIBLE TO GET A BOUQUET RIGHT NOW ? 

 

YES! YOU CAN MAKE AN ORDER BEFORE 3PM FOR SAME DAY DELIVERY. IF AFTER 3PM PLEASE CONTACT US, FOR SELF PICK UP OR DELIVERY WILL BE DEPEND ON THE AVAIBILITY SLOT WE HAVE. WE DO HAVE EXTRA CHARGES FOR URGENT DELIVERY OR SPECIAL NIGHT TIME DELIVERY.

 

WHEN IS THE DELIVERY TIME IF I ORDER A BOUQUET?

 

WE DO NOT PROVIDE SPECIFIC TIME DELIVERIES, THIS IS TO MAINTAIN FAIRNESS TO ALL OF OUR CUSTOMERS, OUR STANDARD DELIVERY SERVICES ARE COMPLETED BETWEEN 10AM-6PM, NO SPECIFIC TIME ALLOWED. IF ORDER 3-5 DAYS BEFORE DELIVERY DATE, WE CAN ARRANGE YOUR PREFERRED TIME SLOT WHICH CUSTOMER REQUEST. 


WHAT IS THE DELIVERY CUT OFF TIME? 

 

WE DO SAME DAY DELIVERY. THE CUT OFF TIME FOR SAME DAY DELIVERY IS 3PM.

 

EXAMPLE: YOU MAKE AN ORDER AT 2:45PM, YOUR ORDER WILL BE SENT BY THE SAME DAY. 
EXAMPLE: YOU MAKE AN ORDER AT 3:15PM, YOUR ORDER WILL BE SENT BY FOLLOWING DAY OR YOUR PREFERRED DAY.

 

WHEN WE CAN DO THE ORDER? 

 

WE OPERATE MONDAY-SUNDAY FROM 9AM-7PM. 

 

WHAT IS THE PAYMENT OPTION? 

ONLINE PAYMENT FPX /  E-WALLET ( TOUCH N GO, BOOST, GRABPAY), OFFILINE TRANSFER. 

 

CAN I CUSTOMIZE MY OWN BOUQUET WITH MY FAVOURITE FLOWER OR DESIGN?

 

YES YOU CAN !

 

IF THERE IS NO ONE TO RECEIVE BOUQUET WHEN WE REACH THE DELIVERY ADDRESS?

 

WE WILL CONTACT THE RECEIVER, NOTICE THE SENDER, EITHER TO LEAVE IT THERE, TO THE DOORSTEP, GUARD HOUSE, RECEPTION, NEIGHBOUR WITH THE PERMISSION OF SENDER, OR RECEIVER. TO MAKE ANOTHER DAY OR, ROUTE FOR DELIVERY WILL BE INCUR EXTRA DELIVERY CHARGES. 

 

CAN I REQUEST TO DELIVER ON SPECIFIC TIME ? 

 

YES, BUT PLACE YOUR ORDER  3-5 DAYS BEFORE THE DELIVERY DATE SO THAT WE COULD ARRANGE YOUR PREFERRED TIME SLOT. WHILE WE DO THE VERY BEST WE CAN DELIVER YOUR FLOWER ON TIME, UNFORTUNATELY THERE ARE STILL THING WE CAN'T CONTROL LIKE EXTREME WEATHER, HEAVY TRAFFIC JAM ON ROAD WHICH MIGHT DELAY OUR DELIVERY TIME. 

 

HOW TO GET VOUCHER ?

APPLY *WELCOME5* TO GET YOUR RM5 OFF ON YOUR FIRST TIME PURCHASE, NO MINIMUM SPEND. 

EVERY CUSTOMER THAT REVIEW GOOD RATING ON OUR GOOGLE, SHOW  AND CLAIM YOUR REBATE VOUCHER CODE FROM US  FOR NEXT TIME PURCHASE. 

PLEASE CONTACT US 017-2060453, IF YOU HAVE AND ENQUIRY OR QUESTION.